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VG-21
Hangar


Terms

Purchasing Our Kits:

Currently, all of our fine model aircraft kits are available factory direct only.

Ordering Information:

1. All orders are subject to availability, and are filled on a first come-first serve basis at the time the order is received. Orders may be placed via: Internet, Phone, or Mail. All Internet order forms must be completely filled out for processing, including all address and phone number fields.

2. Standard shipping is via US Postal Service Priority Mail. Please allow 3 to 10 days for delivery within the United States. Faster shipping service is an additional cost. Any extra cost incurred in forwarding packages due to address changes or errors, not the fault of Alien Aircraft Corp. will be billed to the customer. All orders shipped to locations in the state of Florida will be charged 6.5% sales tax.

3. All payments must be in U.S. Dollars. We accept Visa and Mastercard for Internet or phone orders. We accept money orders for mail orders. No personal checks will be accepted. If you would like to place an order by mail you must call us to verify the shipping charges. SORRY, NO COD ORDERS.

4. We ship daily (Monday - Friday), and do our best to have all orders shipped within 24 hours once payment is verified. If for any reason your shipment will be delayed, we will contact you and let you know. In all cases, your credit card will not be charged until your merchandise is shipped.

International Customers:

International shipments are available.

Customers in:

Australia
Brazil
Canada
China
Columbia
Denmark
France
Germany
Ireland
Japan
Mexico
New Zealand
Poland
Puerto Rico
Sweden
Switzerland
United Arab Emirates
United Kingdom

can use the online shopping cart to place their orders.
The proper International Priority Mail shipping will be calculated during checkout.


Other countries must call or e-mail your requests so that we can calculate the proper shipping charges.

 

Damage, Defects, Returns and Refunds:

Damage During Shipping:

All items are shipped insured for their full value. If you receive a package that appears damaged or you suspect damage you must notify the carrier immediately. Save all packaging materials as the carrier may need to inspect these items to process the claim. Call us if you have any questions about any shipping damage.

Defects:

If you receive an item that has a defect or missing parts you must call us within 30 days. We will be glad to replace any defective part as long as no work has been started. We may require that you return the defective piece before replacement.

Returns and Refunds:

Returns must be made at the place of purchase. If you purchased the item from us then we will handle the return. Otherwise you must contact the place of purchase. NO ADJUSTMENTS MADE AFTER A 30 DAY PERIOD

-Merchandise cannot be returned or credited without permission from us.

-Please state your exact reason for return.

-No credit will be given for merchandise purchased from another supplier.

-Returns should be packed and insured against damage.

In general, to be accepted, merchandise must be unused and undamaged, including display boxes. We can not accept a return of an item once assembly has been started or if it has been used.

You must contact us before returning the item and we will issue you with a Returns Authorization Number (RMA). You must do this by phone. When you return the item please include this Returns Authorization Number (RMA) together with your name and address. All returned items are subject to 10% restocking fee. Orders may take 7-10 working days to arrive.

Warranty Information:

Alien Aircraft Corp. warrants all of our products. All products have a 30-day warranty to the original owner unless otherwise specified. Alien Aircraft Corp. will process warranty claims on a first come first serve basis. Under no circumstances will an abused, misused, or otherwise damaged products be covered under the warranty policy.

Non Alien Aircraft Corp. product Warranties are the responsibility of the respective manufacturers. Warranty claims for third party products must be handled with the manufacturer. This includes Himax and Castle Creations products. It is solely up to the manufacturer to determine the warranty coverage. We urge the customer to deal with the manufacturer directly to reduce turn around time and shipping expenses.

Himax

Castle Creations

Maxx Products International, Inc.
815 Oakwood Road, Unit D,
Lake Zurich, IL 60047

Phone: (847) 438-2233

http://www.maxxprod.com

Email: maxxprodrc@yahoo.com

Castle Creations
235 S. Kansas Avenue
Olathe, Kansas 66061

Phone: (913)-390-6939

http://www.castlecreations.com/

Email: support@castlecreations.com


We're proud to offer you these premium kits
MADE IN THE U.S.A.

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